General conditions

Terms of use and general conditions of Marbella Dream Rentals

These are the general conditions applicable to all reservations. In case of any exception, it will be indicated in the apartment description. These conditions will govern the relationship between Marbella Dream Rentals, owner of the website, and the persons who make their reservations with us (hereinafter, the CLIENT).



Payment conditions.

Outstanding balance: The amount outstanding will depend on the general conditions of each owner, full payment must be made on our website with all our payment methods or on the day of entry to the apartment. You will not have to pay anyone without our consent and you will receive the indications both in the apartment file and in the confirmation.



Refundable deposit.

To cover any damage to the apartment, on arrival the customer must pay a deposit by credit card, the amount of which will be indicated on the apartment card. This amount will be refunded at the end of your stay, provided that all the conditions for this are met. It must be made in cash, the refund will be made by transfer and the expenses will be shared at 50%. The deposit will be retained, in its entirety, if damages are found in the apartment caused by the client during their stay or if they do not respect the rules of coexistence established by each owner. Also, an extra cleaning charge will be applied (it will vary according to each apartment when the apartment is not returned in reasonable conditions of cleanliness and order (dirty kitchen, excess of garbage or disorder).


All inclusive.
The amount of the reservation includes VAT (10%), water, energy and telecommunications supplies. Not included:
Additional services that the client may contract.
The entrance to the apartment before the usual time (16:00) and the exit after the deadline (11:00), nor the entrances after a specific time (each apartment will mark its entrances and exits).


Cleaning.
Each reservation includes a mandatory cleaning service at the end of the stay to be paid separately from the price and you can hire daily or weekly cleaning depending on each apartment. All apartments will be equipped with sheets and towels. However, the client is responsible for keeping the apartment clean, removing the waste generated and returning it in reasonable conditions of cleanliness and order.



Number of guests.
It is forbidden to accommodate in the contracted apartment a number of guests greater than the number declared in the reservation (except for children under 2 years old), unless expressly authorized by Marbella Dream Rentals and upon payment of the corresponding price increase.



Cancellation and modification of reservations.

It will depend on the cancellation policy of each apartment.



Other conditions.

Pets: It will depend on each apartment, please consult the apartment description or contact our reservations department.

No smoking: Smoking is not allowed in the apartments, except on balconies, terraces, patios and gardens. Failure to comply with this rule may lead to expulsion and total loss of deposit.



Specific apartment rules.
The rules are given upon arrival and will establish the guidelines for the proper functioning, such as maintaining silence at certain times, garbage deposit. RESPECT FOR OTHERS IS THE MOST IMPORTANT, as well as the environment. It may be obvious to you that these rules must be respected, they are common sense and facilitate coexistence with other neighbors, so it is and we thank you to comply with them. It is important to respect the rest of the neighbors, so we ask our guests not to carry out noisy activities, especially between 22:00 and 8:00 hours. It is also important to avoid any actions that may disturb the neighbors, such as loud music, noise, etc.


Parties and the entry of people not staying in the house are strictly forbidden in order to respect the rest of the neighbors and not respecting this rule will be a reason for expulsion from the apartment. It is essential to make good use of the common areas of the building where the holiday home is located, as well as behave civically both in the holiday home and in the building.



Marbella Dream Rentals is firmly committed to the environment, all towels, sheets, and other household linen receives special treatment, do not use more water than you need and turn off all lights and temperature control systems (Air Conditioning, Heating, etc.) of the apartment if you are not there. It's a win-win situation.



Non-Compliance.
Serious and/or repeated non-compliance by the client or his companions of the above mentioned conditions will grant Marbella Dream Rentals the right to demand the immediate abandonment of the apartment, without any compensation and according to the rules of each apartment to keep the deposit of the apartment.
The reservation of an apartment with Marbella Dream Rentals implies the acceptance of these general conditions, as well as the jurisdiction and competence of the courts and tribunals of Marbella.

Personal information. In compliance with Article 5, paragraph 1.a) of Law 15/1999, of Protection of Personal Data, we inform the customer that the personal information you provide will be incorporated into a file duly registered in the Register established for that purpose by the Data Protection Agency, and will be used for the effective provision of the services you have contracted. Only those employees and suppliers who need to know such data to provide such services will have access to them. In any case, the client will be able to exercise the rights of access, opposition, rectification and cancellation foreseen in the mentioned Law.

Arrival. The entrance to our apartments is from 16:00 hours. If you wish to enter the apartment before the established time, please let us know to organize it, if possible, we will make an effort to have it ready before that time. There will be an extra cost depending on the apartment if you arrive after 24:00.

Departure. Apartments must be vacated for cleaning no later than 11:00 a.m.


Responsibility.

Use of the apartment. By making a reservation on our website, the client and his companions agree to make proper use of the rented apartment, in any case exempting Marbella Dream Rentals from any liability for damages that this use may cause.



Valuables.

Marbella Dream Rentals is not responsible for the valuables that the client brings and/or deposits in the apartment. You can hire an additional insurance or check in the file of each apartment to see if it has a safe.



Damages caused.

The client will be responsible for any damage caused to the apartment, except for normal wear and tear caused by the daily use of the apartment. In case of loss of keys/access cards, the client will be responsible for the cost of changing the lock and/or access card.